We reserve the right to change these terms and conditions at any time you agree by using this site to be bound by these Terms and Conditions.
Contract: Acceptance and completion between us, ICP and you, the customer takes place when goods have been paid for by you and dispatched by us any other communication does not constitute legal acceptance of order.
Price: Prices shown in GBP and will include VAT where appropriate we reserve the right to enter into discussions for price quantity discounts.
Orders: ICP Direct will accept orders originating from and delivery to UK addresses for all other queries please contact us at the customer support number 01282 777200. You will be notified by e-mail using the address supplied when ordering of your product dispatch.
Payment: We accept most credit and debit cards through Sage-Pay, and accounts may be issued after application and relevant acceptance checks.
Delivery: Delivery will be within 5 full working days from payment by an ICP delivery vehicle where larger orders are required an external carrier will be used.(Working days do not include weekends or bank holidays)
Returns/Cancellations: Returns or Cancellations please adhere to the following: contact ICP by e-mail at firstname.lastname@example.org or telephone 01282 777200 and clarify the situation if returns we will issue a returns authorisation without which product cannot be accepted.
Please return goods in original containers with original invoices all returns are at your own cost unless ICP delivery vehicle is making a delivery call at your premises. Products found to be faulty after examination may be replaced or a refund issued at your request please allow 14 days.
Privacy: ICP collects the following information names, job title, contact information, e-mail address, post codes and delivery address we require this information for order processing and company records. We do not disclose any customer information to any third parties we are a manufacturer of all products sold and have no reason to do so.